Change Management Plan

Change Management Plan Free Online Research Papers Achieving organizational change is one of the greatest challenges for any business leaders. Maintaining a successful organization takes time, effort, and determination. Once an organization achieves success, sustaining the success becomes a moving force. Crys Tel telecommunications, the company used in the Simulation needs to create a change management plan to keep up with the constant changes to compete with other telecommunication industry. This paper will attempt to cover the major implications of the change at Crys Tel, including any human behavior involvement; select a suitable change model for Crys Tel telecommunications. Components of the plan will tackle human characteristics and possible resistances to change to include contingency approaches for dealing with any resistance. Next, implement the right leadership style will be successful at Crys Tel telecommunications. Implement an administration and leadership practice that will add to the continuing accomplishment of the change and propose measures to monitor the progress of the change at Crys Tel. Last, evaluate three future leadership challenges that Crys Tel may face in the next five to ten years. According to the employee satisfaction and climate survey, the marketing department at Crys Tel telecommunication is facing employee and senior communication issues; does not provide mentoring activities to train less experienced employees who were affecting the company performance. The Sales and Delivery department does not follow a participative leadership style; does not have a history of taking risks, and does not proactively resolve conflicts. To influence change and improve performance, senior executive must find activities that will help these departments transform their weaknesses into strengths (University of Phoenix, 2010). A successful organization requires management dedication, and implementation plan, and buy-in from all employees (Kreitner Kinicki, 2003). These changes include encouraging team members to make decisions, assign mentors, encouraging ongoing communication and develop a conflict resolution system to address team dynamics. Understanding the potential implications of change within an organization is essential to managing any change proposal. While bringing about important changes in any organization entail a diligent effort on all the liable parties involved. The greatest barrier to change is resistant to change; dealing with and managing this resistance is the key to successfully implementing the change proposal. Anytime a change is encourage within a company and employees are reassign, promoted, or reassigned, cultural, and group dynamics alter are thrown into disequilibrium (Krietner Kinicki, 2003). Unintended cultural shifts within the organization should be used to strengthen the individual commitment to change. The most significant approach for Crys Tel to implement in managing resistance to change is to diminish and remove any forces of change. Communicating change entails promoting the benefits of the proposal to the employees within the organization. In an article titled â€Å"Managing resistance to change,† Philip Atkinson addressed handling objections through persuasive communication: Selecting a model for change Crys Tel Communication had the task of implementing change within the company to enhance contribution, encourage innovation, and improve communication within and between their departments. CrysTel telecommunication understands to remain competitive; the company must understand and be ready to respond to forces of change. â€Å"Organizations come across many diverse forces of change and these forces come from outside sources the organization and from inside sources† (Kreitner Kinicki, 2003, p. 673). Change is an ongoing factor for all companies. With rapid and frequent advances in the telecommunications industry, Crys Tel is likely to face technological changes regularly (University of Phoenix, 2010). â€Å"Forces of change can come from either internal sources such as human resource problems or managerial behavior and decisions or external sources such as demographic characteristics, technology advancements, market changes and social and political pressures† (Kretiner Kinicki, 2003, p. 674-675). Crys Tel has to deal with internal and external forces. Crys Tel telecommunication is preparing to launch a combination of emerging telecommunications technologies to increase its products contributions to keep up with the changing demands of the market. Technological progress is made quickly in the telecommunications industry and Crys Tel has to stay focus on the forces of changes but also look at the target elements of change. â€Å"Target elements of change represent components of an organization that may be changed; change can be directed at realigning arrangements, social factors, methods, goals, and people† (Kreitner Kinicki, 2003, p. 680). CrysTel telecommunication is in the course of restructuring their departments so they will be in a better position to support their company so they will be able to increase company’s current spot in the telecommunication industry. Recent employee satisfaction and climate surveys were used to identify target elements of change. The sales and delivery and marketing department face logistical and internal challenges that could have a negative outcome on the organization. These surveys revealed that Crys Tel has a large risk of resistance to change in the Sales and Marketing departments and several target of elements of change were also identified. The behavior parameter that was identifying in the survey showed what areas the departments were strong in and what areas need improvement. This information will be used to change the weaknesses into strengths in the Marketing and Sales and Delivery departments. Crys Tel is a telecommunication company that must keep up with the newest technological advances if they want to stay competitive and be able to make changes quickly. This means each department must be able to execute its function well individually and collectively as one organization. Crys Tel telecommunications should have a business philosophy that states that each department should be working together to work toward a common goal that will offer support for the individual departments and that each department has the necessary tools and information it needs to be successful. An appropriate change model for Crys Tel telecommunications would be the Lewin’s Change Model. The Lewin’s Change model consists of a three-stage plan to initiate, manage, and stabilize the change process. The stages used in this model are unfreezing, changing, and refreezing (Kreitner Kinicki, 2003, p. 677). The primary emphasis of the first stage is to create motivation to change by encouraging the individual to change old behaviors and mind-set with those preferred by management (Kreitner Kinicki, 2003, p. 678). Benchmarking lets the company compare itself to other companies and study what techniques have worked best for them. Benchmarking is a technique that Crys Tel can used to accomplish this change. The employee and climate survey identified specific weaknesses in the sales and delivery and marketing departments was management, but the technology departments and human resources showed areas of major strengths. Crys Tel could benchmark the leadership practices of the stronger departments and use related techniques within the weaker departments to increase th e needed changes. The next stage in the model changing that involves learning, employees learn from new information given in a new way of looking at something. Using the benchmarking from stage one, would allow the employees to see directly how successful leaders operate within their own company and receive advice on a regular basis from their peers. This outlook will encourage the sales and delivery and marketing department’s leaders to learn the required concepts to maintain the change process, even when the team experiences resistance. The last stage of the Lewin’ Change Model is Refreezing. The change behavior and attitudes are incorporate during this stage and employees have the chance to exhibit the change behavior and attitudes that follow by positive reinforcement. Additional coaching and modeling can be used to reinforce the desire change (Kreitner-Kinicki, 2003, p. 679). The Lewin’s Change Model is an outline of organizational development that the Crys Tel leadership has used to implement change. One of the techniques used was employee surveys. Another technique used was to initiate activities that would help the Marketing and Sales and Delivery departments change their weakness into strengths. â€Å"Organizational development constitutes a set of procedures or interventions used to implement organizational change† (Kreitner Kinicki, 2003, 682). The plan should address human variables and possible resistance to change. Change is an issue for companies in all industries. Crys Tel telecommunications must accept change and develop contingency plans to handle resistance to change. In an organization a number of changes with the leader and sometimes hurried by shareholders, clients or the needs and personality of the person in charge. Effective and ineffective methods to implementing change, depends on the organizational culture, leaders, and client base (Singel, 2005). Prior to managing resistance to change, Crys Tel telecommunications leadership must first identify why employees resist change. This information will give them a better understanding of why employees act the way they do and will help the leadership to work with individuals employees. A number of reasons people resist change is fear of the unknown or that something may go wrong. Employees fear not being able to implement the change or take part in the change after implementation. Some employees do not see the need to change or may be comfortable and do not want to change. Employees who resist change do not see how they will benefit from the change until it is put into practice. The approach used to manage resistance to change should be based on the organizational structure, culture, power structures, and politics found at Crys Tel telecommunications. Leaders can use different approaches to implement change; one is let the employees know how the change will work for them. Leadership should inform all employees the reason for the changes are being made. A thorough plan that explains to the employees is another strategy that can be used by Crys Tel telecommunication. Crys Tel telecommunication can also set up training to help the employees to learn and understand what is needed to implement the change and be able to ask questions concerning the change. Leadership should be open to suggestions and be available to assist the employees through the change process. Involvement by Crys Tel leadership could help motivate the employees to help with the chan ge process instead of resisting. Successfully selecting the appropriate leadership style that will have the greatest outcome on Crys Tel organizations, the appropriate leadership style will be conventional to a situation or event that can also entail the employment of more than one leadership style at the same time. Three styles of leadership include transformational, charismatic, and transactional. â€Å"Transactional leadership assist companies to accomplish the current goals more proficiently, like connecting job performance to valued rewards and making sure that employees have the resources needed to get the job done† (McShane Von Glinow, 2004, p. 428). Charismatic leadership uses a person’s personality to influence employees. Leaders who possess this style usually are friendly and inspiring. â€Å"Transformational leadership is a leadership perception that clarify how leaders change teams or organizations by developing, corresponding, and planning a vision for the organization or work unit, a nd encouraging employees to strive for that vision† (McShane Von Glinow, 2004, p. 428). Crys Tel must decide which of the three leadership styles to use in the event that the organization decides to implement a major change. Although it would be good to have a combination of all three styles, but the only style that would be most effective in ensuring the success of the change is transformational leadership style. This style would be more beneficial because it gives the employees something to work toward. This style helps give direction to each of the departments. Transactional leadership would not have as much of an affect because the work procedures of the company are not current issues. Charismatic leadership can win employees over but it takes more than personality to the job. The Sales and Delivery and Marketing Departments at Crys Tel have experienced high employee turnover and job dissatisfaction. Crys Tel should think about establishing a program that will encourage employees to set goals, both personal and professional, and set up a reward system for the reaching the goals. Crys Tel telecommunications need to develop an approach to handle the different departments in the organization. Leadership should encourage and encourage all employees to help increase team viability. â€Å"Team viability is defined as the team member satisfaction and continued willingness to contribute† (Kreitner Kinicki, 2003, 451). Every leader has at least one follower. The present leadership industry is develop on the intention that leaders matter a great deal and followers hardly at all (Kellerman, 2007). Emotional labor should be used with each strategy, emotional labor is the effort, planning, and control needed to express organizationally desired emotions d uring interpersonal transactions (McShane Von Glinow, 2004, p. 126). Measures to Monitor Change Some measures that can be apply to monitor change at Crys Tel telecommunication; feedback is one measure that can be used to monitor progress at Crys Tel telecommunications. Feedback should come from every employee particularly those impacted by the change. These are the employees who should be capable of telling the leadership if the changes are working and what other areas need improvement. Follow-up is another measure than can be used to monitor the progress of the change. Follow-up would permit management at Crys Tel to see if the change model is working. A third measure that can be use is surveys. Surveys are a good way to receive feedback because employee surveys are employee’s insight and suggestions for improvement and provide the organization with valuable information that can be very helpful to increase satisfaction in the workplace and it also let you know how well the change is working. Future leadership challenges that Crys Tel may face in the next five to ten years deal with change. Changes in leadership are a potential challenge that can happen at any level along with administrative changes. This includes changes in the mission and values and the culture at Crys Tel telecommunications. Another challenge that leaders will face is trying to inspire and motivate their peers and subordinates. A third challenge Crys Tel will face understands culture differences in society and the impact on their employees. This diversity range from gender to race to age to nationality and language; the changing nature of the workforce include people from such diverse backgrounds will require and understanding of cultural differences to better understand and motivate both subordinates and peers. The last challenge Crys Tel will face is keeping a cohesive environment in which everyone is working toward the same goals and objectives. To create a cohesive environment, you must cre ate a buy-in; get the individuals to buy-in; create ownership by asking them suggestions on projects. A cohesive environment increases productivity; improve the organizations bottom-line and improves employee’s morale. Conflict happens in all companies. Conflict creates a challenge in which Crys Tel must take a hands-on approach toward resolving probable issues through conflict management. â€Å"Conflict management is the interventions that change the level, and form of conflict in a way that make the most of its benefits and minimize its dysfunctional consequences† (McShane Von Glinow, 2004, p. 390). The first step would be for the leadership to determine in which conflict started. The six sources of conflict are communication problems, incompatible goals, different values and beliefs, task interdependence, scare resources and ambiguous rules (McShane Von Glinow, 2004, p. 391). With this data, the leadership at Crys Tel can use this information to develop conflict management techniques. Some conflict management techniques can be used to improve performance at Crys Tel telecommunication. The method for Crys Tel to use when faced with conflict is to attempt for a win-win situation wit h employees. â€Å"Win-win orientation is the belief that the parties will find mutually beneficial solution to their disagreement† (McShane Von Glinow, 2004, 394). This method generally causes a boost in employee morale that in turn improves performance. Additional methods to manage conflict include negotiation, avoiding, forcing, yielding, and compromising (McShane and Von Glinow, 2004, p. 396). The method that is used should be based on the type of conflict and the employees involved. The most possible resolution to conflict management would be problem solving. Using a successful current-oriented problem solving and solution development approach allow a leader to identify the right problem, decide upon a wise solution, and avoid many of the derailers of leadership. This approach incorporates objective and intuitive factors (University of Phoenix, 2007). Risk management and follow-up are also need as a part of this process. Conclusion Crys Tel must be ready to implement changes quickly to remain competitive. Major implications of the change at Crys Tel including human behavior implications were identified. Lewin’s Change Model was the appropriate change model selected for Crys Tel communications. The Lewin’s Change Model explains how to initiate, manage, and stabilize the change process (Kreitner Kinicki, 2004, p. 677). A plan that concentrates on human variables and possible resistance to change that was developed to include contingency approaches for manage any resistance. Transformational leadership was the suitable leadership style for effectively implementing the change at Crys Tel telecommunications. Some management and leadership practices that will help add to the accomplishment of the changes recommended included empowering employees, goal-setting and establishing a reward system. Measures to monitor the improvement of the change at Crys Tel telecommunications were feedback, surveys, and follow-up. Three future leadership challenges that Crys Tel telecommunications may face in the next five to ten years were analyzed included leadership, culture, mission, values, and conflict. Crys Tel telecommunications has a great deal to gain by implementing a successful change model. Reference Kellerman, B. (2007). What Every Leader Needs to Know About Followers. Retrieved January 26, 2010 from EBSCOhost database Kreitner, R., Kinicki, A. (2004). Organizational Behavior: Group Social Process. New York: The McGraw-Hill Companies. McShane, S., Von Glinow, M. (2004). Organizational Behavior. New York: The McGraw-Hill Companies. Singel, J. (2005). Changing is inevitable. Retrieved January 26, 2010 from EBSCOhost database University of Phoenix. (2004). Building a Culture for Sustaining Change [Simulation]. Retrieved January 26, 2010 from University of Phoenix, rEsource, MMPBL520-Transformational Leadership Website. University of Phoenix. (2009). Problem Solving Based Scenarios: An Approach to Identify Opportunities to Create Value for the Business. Retrieved January 26, 2010, from https://www.mycampus.phoenix.edu Research Papers on Change Management PlanThe Project Managment Office SystemAnalysis of Ebay Expanding into AsiaIncorporating Risk and Uncertainty Factor in CapitalResearch Process Part OneOpen Architechture a white paperPETSTEL analysis of IndiaBionic Assembly System: A New Concept of SelfMarketing of Lifeboy Soap A Unilever ProductRelationship between Media Coverage and Social andInfluences of Socio-Economic Status of Married Males

Urban Growth Policy within your Community Research Paper

Urban Growth Policy within your Community - Research Paper Example Development of good policies to govern cities would ensure a strategic and conducive business environment, better infrastructural services to the residence and better standards of living to the residents. The relationship between the policy makers and the residence of different cities fluctuates depending on the policies, government development and behavior. The urban policies in the cities are aimed at ensuring job creation and housing to the residence, this is achieved through an urban based development policy from the federal government. Policies are made in such a way that employers in the urban areas do not suffer (Gottlieb, 2007). This done by ensuring that they benefit from the incentives based on their places of business. The urban policies have ensured that important facilities such as the places for markets, cultural centers and other important facilities are integrated in specific locations so as to maximize the use of space and ensure creativity within the cities. Though development advancement as well as the management of public properties in the cities has proved to be crucial to its economic prosperity, the vulnerable groups in the society face a stiff challenge in copi ng with these policies. This is basically attributed by the urban policies that privatized public properties thus criminating them when these policies are applied. Sprawl growth The urban Sprawl is attracted by the opportunities in the markets, therefore making it difficult it difficult to be controlled by a single city policy. Control of the Sprawl growth is both a responsibility of the local and the federal government. The coordination between the rural and the urban authorities should be enhanced to ensure that pressure on land use meant for development of industries does not encourage development of Sprawls. Los Angeles is one of the cities that have embraced smart growth at the expense of Sprawl growth with the aim of a future sustainability (Gottlieb, 2007). Los Angeles Land Use Policy The strategic position of Los Angeles city makes it one of the most important international trade centers. The market forces and the policies governing land are some of challenges that the indus trial development in the city face. The market trends and policies governing the public properties are regionally and nationally influenced. Some policies and business activities in the port of Los Angeles may not be handled by the city. However continuous conversion of industrial land to residential places has prompted the city’s policy makers to develop policies that would protect industrial Land from being depleted. Citing from the city policy on land use, the city would be able to handle the trend of unemployment and low standards of living by developing industries that would sustain the residents. The policy is aimed at developing criteria of limiting the construction of residential areas at the expense of industrialization. The policy also aims at preserving and increasing the number of jobs in the city by attracting and increasing investments in the industrial sector through the land use policy. From statistics, the city added over a million new residents and in a span of twenty five years, contrary to this over 50, 000 jobs were lost (Estolano, 2008). Development of real estates was the major driving force towards the high population increase with less concern in job creation.

Persuasive memo Assignment Example | Topics and Well Written Essays - 500 words

Persuasive memo - Assignment Example Because of this, I would like to propose a comprehensive training program that will initially focus on our front-liners as they are in direct contact with the customers. Based on the conducted survey, 44% of the customers who took time to write comments complained of slow service while 50% suggested other pastry products because of â€Å"soggy Danishes.† For employees, many of them commented about the desire to be trained. From these feedback, it can be assumed that a comprehensive training program would be welcomed by the employees and the resulting acquired skills would result to service and products customers would be happy with. The proposed training program will be specifically designed to meet the standards of the company with regard to production and customer service. The survey suggests that these are the areas that will greatly benefit from immediate training. It is also proposed that that the training program be implemented immediately while more clients are satisfied with the company’s services. A happy customer can help with the marketing and boost the company’s financial numbers. Designing and implementing any new program will incur costs. Also, even with the proper training, some employees may still not manifest the newly-acquired learning or skill. Nevertheless, given the results of the two surveys conducted and in line with the company’s business improvement program, I am of the mind that this program is important to despite the expense it will bring to the organization. It is possible that with solid research and careful planning, the potential costs and downsides of the suggested endeavor will be minimal compared to the benefits the company will attain in the future. The sooner we invest on training our employees, the sooner we can satisfy our clients and the people working for us. Based from my experience in the industry, these two groups can have a big influence on the success of any company. Capitalizing on an

Roles and responsibilities of public services Essay Example for Free

Roles and responsibilities of public services Essay The two public services which I have chosen to write about in my task 1 of the assignment are: * Police * Fire service POLICE: Police is a government organisation, which have a very important duty of maintaining law and order in the community. The work police come from the French, which refer to government or administration; the word police was coined in France in the 18th century. The police may also be known as a constabulary, after constables, who were an early manifestation of police officers. (www.en.wikipedia.org). POLICE FORCE STRUCTURE: Home office Police authority chief constable Home office is the government department and it has a full control on police, whereas home secretary, who works under prime minister and he/she is there to ensure that all the government polices carry out properly. Police authority is made up of local councillors (two third) and magistrates (one third), this is to make sure that the local public has an opinion about how the police force run in their region. Chief constable is the highest rank in the force, and he has an overall authority of maintaining and running the whole police departments. PURPOSE OF THE POLICE SERVICE: The purposes of the police service within a community are stated below: To prevent crime. To uphold law fairly and smoothly. To protect the community. To help crime victims. To pursue offenders and bring them to justice. TO PREVENT CRIME: Prevention of crime means to stop a crime before it happens. Police force prevent crime by visiting homes and businesses to offer them security devices and providing them information on how to perform security checks and about new security issues which mainly stop 80% of the crimes. Police also prevent crime by patrolling street and road on a regular basis. A recent crime surrey showed that the Derbyshire has the lowest crime rate in East Midlands. TO UPHOLD LAW FAIRLY AND SMOOTLY: This is one of the most important of responsibility of police forces to ensure that law and order is carried is fairly and smoothly, this includes the situations like arresting, searching suspects. Police forces have clearly full knowledge about law and legislations because their day to day works involves law and order. TO PROTECT THE COMMUNITY: The main purpose of police is to protect the community. Protection of community is one of the very important role of their job. They carry out this role by visiting school, houses, pubs etc and asking community opinions  about the different current issues which they are concerned about e.g. drugs at the moment in Derby (Drug squad Steve Holme visited Derby College to high light this issue). TO HELP CRIME VICTIMS: Helping is another role of their job, this is done by officers to make sure that no one feel deserted in the community and also victims feel secure and comfortable, thinking about that they are safe in the society. TO PURSUE OFFENDERS AND BRING THEM TO JUSTICE: Pursuing criminals is another purpose of police force. Pursuing criminals help a community in cutting down their crime figure and most of all it helps in keeping the peace. Due to the higher level of outcomes e.g. reduction in crime, criminals feels fear and community feel safe etc this is done on regular basis. An example of this was the case happened a few months ago where a female copper called pc Sharon Beshenivsky has got murdered in Bradford. Since her murder police have made several arrests for her killers. ROLES OF THE POLICE: The police force throughout in UK is responsible for maintaining law and order in their region. The roles and responsibilities of police consist on variety of tasks e.g. Dealing with accidents, dealing with emergencies, anti-terrorist. DEALING WITH ACCIDENTS: Accidents includes death, theft, robbery, minor offences speeding, fighting, etc police is well trained for tackling these type of situations, so and they always try their best to arrive on these situations as quick as possible just to get more and accurate information about the incident through witnesses and evidence and help the victims if any. It is very important for police to manipulate the situation no matter how worse is it because if they cannot do them than there is no point of their existence. Police normally work as a team to tackle big crises e.g. In London bombing police played a crucial part in bringing the peace back into city although too many people died in the bombing but the most important thing to notice is the amount of people police has had saved after taking over the situation. DEALING WITH EMERGENCIES: Accident happens at anytime so there must be some one who takes the response over them. So generally speaking in UK police is the only organisation who deals with local incidents. Emergencies includes like, chemical accidents, rail crashes, fire, flood, land slide bomb, hijacking etc, in certain other situations police works closely with other emergencies services like fire fighters, paramedics to take control on it. A very recent example of this is the petrol refinery explosion in Hemel Hempstead, where police took over the situation and clear out all the locals who were endanger from their houses. DEALING WITH TERRORIST ACTIVITIES: Mostly special police branch handles anti-terrorist work, but in case of real emergency local police member helps them in carrying out the task, as well as Special Forces, local police is also well trained in handling terrorist work. The example of this is the situation happened two months ago, where Special Forces mistakenly suspect a terrorist and shot him to death at London terrorist bombing. This incident caused a lot of crises between police and local public. The over view of this incident taken from www.google.co.uk is written below. Electrician Jean Charles de Menezes was shot dead on 22 July, 2005, by police  who mistook him for one of four would-be suicide bombers who attacked Londons transport system the previous day. Police in the capital were on heightened alert as they hunted the attackers, who struck just two weeks after 52 people were killed in similar co-ordinated suicide bombings. In the hours after the shooting but before police realised their mistake Scotland Yard said it had been directly linked to their anti-terrorist operation. Metropolitan Police Commissioner Sir Ian Blair told a news conference: As I understand the situation, the man was challenged and refused to obey police instructions. The Yard said his clothing and behaviour at the station added to their suspicions. But when it emerged that the 27-year-old Brazilian was not the man they thought he was and that his death had been a mistake Sir Ian described it as a tragedy for which the police accepted full responsibility. In London bombing special police force teamed up with local police from all over the region, to help in patrolling London train stations. RESPONSIBILITIES OF POLICE: Police responsibilities include carrying out all the above purpose and roles. They are also responsible for doing their job properly and are inspected to ensure their efficiency. The other responsibilities includes meet targets for detection, lower down the crime rate, provide a responsible service to the people of the community as they are employed by the community to provide a service and so the community should have the means to ensure that they are getting the service and their money is wisely spent. Police also has a responsibility to communicate with the general public and work in a partnership because this helps them to maintain trust and ensure effective policing. FIRE FIGHTER: (Fire Service badge) ROLES AND RESPONSIBILITIES OF A FIRE FIGHTER: The main purpose of the fire services or fire fighters to protect and save people and property from fire and other hazards in the most competent and effective manner to the highest possible standards of care and quality. ROLES: The role of Derbyshire fires service is to protect life and property and providing a quality fire safety service. Their other roles include: To practice and promote the health and safety polices, to contribute to the Development and progression of health and safety. To conduct higher standard of communications in emergency situation. Respect and be confident about the job. Another role of a fire fighter is to take part in the routine training practices and development review process. Another very important role of fire services is to promote the policy of equality and fairness, both internally and externally in order to demonstrate commitment to anti discriminatory practice. RESPONSIBILITIES AND DUTIES OF FIRE A FIGHTER: The main important responsibilities and duties of a fire fighter are: To respond immediately and safely to all emergency calls. To deal with an emergency work quickly, effectively and efficiently as a member of a disciplined team. To communicate with other emergency personnel at incidents. To established and maintain the confidence of members of the public and maintain links with the community. To give general fire safety advice and guidance to people when requested. To work to help educate members of the community in the risks and hazards of fire. To ensure personal safety and that of others at all times. To keep a level of physical and mental fitness necessary to carry out all the duties of a fire fighter. To maintain a personal appearance, hygiene and cleanliness of uniform in keeping with a disciplined service. To maintain personal appearance, hygiene and cleanliness of uniform in keeping with a disciplined service. To maintain all fire fighting and emergency equipment in a state of readiness including cleaning, repairing and testing as required and to approved standards and procedures. To check fire fighting resources provided for fire service use including hydrants and fixed installations. To know the local streets, roads and buildings situated around the fire station area. To be aware of the risks, possible hazards and water supplies to be found  within the fire station area. To complete basic paperwork and routine administration including recording of information. To keep records up to date as necessary. To take part in a continuous training programme by attending lectures, exercises, practice drill sessions and other forms of training to maintain competence levels.

Existents In Alfian Saats Umbrella :: Alfian Saat Umbrella Papers

Existents In Alfian Sa'at's Umbrella In the short story "Umbrella", the author Alfian Sa'at relates the tale of a young Malay Singaporean secondary school student, Hafiz. Alfian uses an older Hafiz as the narrator who recounts his experiences retaking his 'O' levels for the second time. Hafiz tells us about his relationship with Chris, a tuition teacher hired by his father to help him pass his examinations. I feel that "Umbrella" is essentially a story about the imposition of certain norms and standards on members of society. It tells us how students are conscious of the need to fulfill society's notion of success. Through Hafiz's eyes, we are led to see how he is trapped in this system that forces certain standards upon him but yet does not give him the appropriate training and skills to reach the standards. Thus, Hafiz is unable to fit into the identity that he is pressured to accept. We also see how Hafiz himself desires to achieve success as society perceives it, but finally realizes his true identity and comes to terms with it, even though it may not be the norm. However, how does "Umbrella" cause such an effect on the reader? What tools are being utilized in the narrative that can invoke such feelings? I believe that the author uses what Seymour Chatman calls existents to bring out such an effect on readers. Thus, in this essay we will seek to discover how existents, namely charac ter and setting, are employed to draw out such an effect. Firstly, let us look at character. Tzvetan Torodov, a French structuralist, discusses two categories of narrative. He labels them as apsychological and psychological narratives. By apsychological, Torodov means narratives that are plot centered and by psychological, character centered (Chatman 113). Readers can discern that "Umbrella" is essentially psychological in nature. Most of the story takes place in Hafiz's room and is generally presented through the conversations between Hafiz and Chris and through Hafiz's thoughts. There are few characters in this story. We have the protagonist Hafiz and his tuition teacher Chris as the two main leads. Along with them are less important characters such as Hafiz's parents and a certain maths relief teacher. Chatman emphasizes that characters are important to a narrative and they should not be treated as "mere plot functions" (119). As such, these characters must play a crucial role in bringing out the effect of the narrative, and we will seek to decipher how this is done.

Aligning Profitability and Sustainability Essay

Aligning Profitability and Sustainability: Nike BY lucy78 Aligning profitability and sustainability A central issue that companies grapple with as they try to become more sustainable is how and to what extent they adopt this as part of their corporate strategy. Nike faces the same dilemma as it builds on the success of the ‘Considered’ initiative while simultaneously encountering challenges implementing the ethos across the entire brand. How far can and should Nike go in â€Å"considering the right thing and doing the right thing†? Businesses often strive to find the balance between being economically and environmentally sustainable. However, it is possible, with innovation, to align the benefits of these aspects and minimize trade-offs. For Nike to advance on the sustainability scale, it is imperative that they identify and pursue alignment mechanisms that will allow it to become profitable and sustainable. Integrating sustainability across the brand While Considered as an ethos is promoted and accepted across the Nike brand, a key obstacle to progress is its limited and non-uniform implementation across the arious categories. Sustainability needs to evolve from being a strategic initiative to an organizational strategy that encapsulates all categories setting brand wide objectives, identifying resources, and establishing uniform metrics for performance. As noted in the case, sustainability for Nike is not Just a CSR goal anymore rather a crucial factor in long-term growth and competitiveness of the company. Specific measures in the strategy to accomplish this could include creation of a comprehensive index covering all categories and products taking into consideration he differences in costs, prices, and targets. Secondly, modifying the operations to build in the impact of sustainable design, development and manufacturing on the production time line will allow for wider implementation of the practices. Furthermore, this helps incorporate iterative design through measurement, audit, and tracking through the product life cycle. Adoption would also increase if Nike can create a broader negotiating platform to enable all categories to benefit from price reductions from suppliers. Finally, any organizational strategy would require champions among the various teams to disseminate the sustainability ethos, build liaisons across functions and in general ensure broader enforcement of best practices. The message of â€Å"being good is good for the business† needs to be part of the leadership’s vision, implementation and evaluative measures in the company. External partnerships and alliances An internal philosophy and focus on sustainability is one part of the equation in and foster an eco-system around them that help them align the profitability and ustainability goals. Nike, as the market leader, is in an excellent position to create partnerships and alliances towards that goal. Nike should spearhead the creation and/or consolidation of industry wide practices including rating systems for the products and performance metrics. Promoting environmentally friendly systems would accelerate adoption by suppliers thereby strengthening its global sourcing channels. Third-party monitoring and validation relationships would bolster Nike’s credibility and improve its standing as an environmentally responsible organization. This is especially important in the light of its past experience with the labor crisis. Nike should create strategic partnerships with suppliers promoting knowledge sharing, assisting in training and education and identifying long-term benefits. It should engage the suppliers in dialogues regarding comprehensive standards promoting alignment in their goals. Customer awareness and branding An organization’s value is in the eyes of the customer. The Nike brand commands tremendous customer loyalty and recognition through its association with high erformance, innovation and aesthetics. For Nike to evolve as a sustainable brand, it has to create value for its customer to be part of the new ecosystem. Nike should differentiate itself by the additional dimension of eco-friendliness to build on its performance and aesthetic values. Leveraging celebrity endorsements and raising consumer awareness, Nike should engage customers in the sustainability vision through collaboration with NGOs, eco-friendly groups and environmental campaigns. Evolving the brand to be associated with social and environmental esponsibility would improve customer satisfaction and the bottom-line. In conclusion, Nike’s challenge is to interlock profitability and sustainability as it strives to address global sourcing, competitive and environmental issues. To succeed, Nike should create a comprehensive strategy to implement sustainability practices internally while simultaneously forming alliances and partnerships with external stakeholders, including customers. By marrying innovation with ‘green’ it is feasible for Nike to create cost-effective, high performing, and ‘cool’ eco-friendly products.

Prescription Drug Abuse - 990 Words

Prescription drug abuse is not a new problem within our society. Prescription drug abuse has in fact been an ongoing problem that is currently spinning out of control. There are many people within our society that are currently dealing with prescription drug addiction. Prescription drug abuse is the intentional use of a medication without a prescription; in a way other than as prescribed; or for the experience or feeling it causes (The Science of Drug Abuse Addiction, 2014). Prescription drugs are developed to assist with various medical problems, and when prescribed by a medical professional are helpful for patients. The using prescriptions for those other than intended for may cause a number of serious issues Prescription opiates†¦show more content†¦Addicts are also invading and robbing the homes of sick, elderly people in order to steal prescription drugs. One serious problem that involves prescription drug abuse is the amount of innocent children that are being brought in to this world addicted to opiates. When these innocent miracles are born, they instantly show signs of withdraw and are usually put on a treatment known as methadone. Methadone is the drug that is best known for treating heroin addiction (National Association of Boards of Pharmacy, 2014). The infant will have to be weaned off of this medical treatment over a period of time. An infant that is born in this condition can have serious medical problems which may include excessive crying, stiff limbs, tremors, and diarrhea (National Association of Boards of Pharmacy, 2014). Prescription drug abuse is a problem that is not just focused on adults. There has been a substantial rise in prescription drug abuse among teenagers. Teens are abusing prescription drugs for a number of reasons, including to get high, pain treatment, and/or because they think that it will assist them with school work (Coalition against Drug Abuse, 2014). However boys and girls tend to abuse some types of prescription drugs for different reasons. For example, boys are more likely to abuse prescription stimulants to get high, where girls would abuse them to stay alert to study or for weight loss. In conclusion, prescription drug abuse is not aShow MoreRelatedPrescription Drug Abuse And Prescription Drugs Essay1413 Words   |  6 PagesMost people are familiar with prescription medications; almost everyone has taken them at one point or another during their lifetime. Not all prescription drugs are addicting, but a large number of them are. Prescription drug abuse is a disease that has become a major problem in the United States, which affects over six-million Americans. Prescription drug abuse not only affects the individual, but can additionally have far-reaching consequences that affect family, personal health, employmentRead MoreDrugs And Prescription Drug Abuse2022 Words   |  9 Pagesoverview of the increased use of pharmaceuticals and prescription drug abuse in the US. The section continues with the relationship between illicit drugs and prescriptions, adolescents’ abuse, personal and social factors; then concludes with the theoretical approach. The Social-E cological Theory, will be applied in researching prescription drug abuse, possible influences and protective factors in adolescents in relation to prescription drug abuse, to develop focused intervention strategies and educationalRead MorePrescription Drug Abuse2011 Words   |  9 PagesCultivating a Solution for the Youth of America Prescription drug abuse has become an epidemic across the United States, destroying and affecting many lives of young Americans. Why do so many people abuse prescription drugs? Many think that prescription drugs are safer and less addictive than â€Å"street drugs.† After all, these are drugs that moms, dads, and even kid brothers and sisters use. The dangers are not easily seen, but the future of America’s youth will soon be in severe danger if theRead MoreTeen Abuse Prescription Drug Abuse1422 Words   |  6 Pagesleading drugs used and abused by teenagers in America. According to Elizabeth Larsen, â€Å"The Centers for Disease Control classifies prescription drug abuse as the worst drug epidemic in United States history† (Larsen p.4). This is the worst drug epidemic in history because of the percentage of teenage usage. Based on different studies, pills are the most commonly abused drug among twelve- and thirteen- year olds because of how easy they are t o access. In fact, many teens that abuse prescription medicationRead Moreprescription drug abuse1523 Words   |  7 Pagesï » ¿Prescription Drug Abuse Millions of people throughout the world are taking drugs on a daily basis. If you were to ask someone why they take prescription drugs, most people would be taking them for the right reason. However, it’s estimated that twenty percent of people in the United States alone have used prescription drugs for non-medical reasons.1 Prescription drug abuse is a serious and growing problem that often goes unnoticed. Abusing these drugs can often lead to addiction and even deathRead MorePrescription Drug Abuse And Prescription Drugs1487 Words   |  6 PagesPrescription Drug Abuse Prescription Drug Abuse has increased in an alarming rate over recent years! Prescription drug related deaths now outnumber those from heroin and cocaine combined. The abuse in prescription drugs in America goes back more than a hundred years ago. Prescription drug abuse is the use of a medication without a prescription, in a way other than prescribed, or for the experience or feelings elicited. Although prescription medications are intended to help individuals, they canRead MorePharmacists and Prescription Drug Abuse1420 Words   |  6 Pagesof the highest rates for prescription drug abuse, and overdose in the nation. In order to change this it is important to understand what pharmacists do, their role in prevention, and the severity of prescription drug abuse. Pharmacists are known to dispense prescription drugs to patients and inform them about their use; However, one aspect of their career most people overlook is that Pharmacists must keep a sharp eye out for criminals looking to abuse these prescribed drugs. First, here is some importantRead MorePrescription Drug Abuse. Did You Know That Prescription1173 Words   |  5 PagesPrescription Drug Abuse Did you know that prescription drug abuse is one of the leading causes of death in the United States? â€Å"According to the Journal of the American Medical Association, two-hundred and ninety people in the United States are killed by prescription drugs every day. (White)† That number is growing every year due to the lack of knowledge of prescription drugs and the potential harm they can cause. Many people are under the misconception that prescription drugs are safe becauseRead MoreTeenage Prescription Drug Abuse Essay1427 Words   |  6 PagesTeenage Prescription Drug Abuse Years ago, the common image of an adolescent drug abuser was a teen trying to escape from reality on illegal substances like cocaine, heroin, or marijuana. Today, there is a great discrepancy between that perception and the reality of who is likely to abuse drugs. A teenage drug abuser might not have to look any further than his or her parent’s medicine chest to ‘score.’ Prescription drug abuse by teens is on the rise. Also, teens are looking to prescription drugsRead MoreThe Problem Of Prescription Drug Abuse1461 Words   |  6 Pages(Quotes about Drug Abuse). This quote by Wayne Gerald Trotman describes how heartbreaking it is to contemplate on exactly how many people’s lives have been adversely impacted as a result of abuse. Child abuse, animal abuse, and sexual abuse are all major types of abuse; however, prescription drug abuse is a problem that is drastically skyrocketing in today’s society. While other addictions and abuses are equally signif icant, it is imperative that people put a stop to prescription drug abuse using two